Shipping & Returns
Postage within Australia
- We charge a flat rate of $12.00 per order for postage throughout Australia
- All Australian orders over $100 receive free postage
All items are posted via couriers; Sendle, Australia Post Express or directly by third party providers.
We endeavour to dispatch all in-stock orders within 2-4 working days. Deliveries within Australia may take 5 to 10 business days to receive but could take longer depending on our suppliers and your location.
If your order is especially urgent, please Contact Us and we will do our best to accommodate.
Unfortunately for the time being we do not offer international shipping. If you have a large or specific order request though, please Contact Us and we will do our best to accommodate your needs.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item that we are not able to supply.
When placing your order you may, entirely at your risk, request the courier to leave your delivery in a nominated place without a signature. Please note: Wellbeing Tribe is not responsible for any loss, damage or theft resulting from goods being left unattended at or near premises. In all cases you agree to pay for goods that the courier states have been delivered to the address that you have nominated.
Wellbeing Tribe is committed to waste reduction and eco-friendly practices. Where possible we use recycled boxes and air pockets made from 95% pre-consumer recycled material which can be recycled with other plastic bags at many retail and grocery stores. Our foam ‘bubbles’ are a completely biodegradable wheat and potato starch mixture that is a natural, Australian grown, renewable resource.
Wellbeing Tribe do not refund for “Change of Mind” returns, so please choose carefully. However, if you wish to return an item we will issue a credit note for our store, valid for 12 months.
In accordance with Australian Consumer guidelines, Wellbeing Tribe will always replace or exchange damaged or faulty items. Items will be replaced with the same item originally purchased (if available) or another item of the customers choice to the same value. If the item cannot be replaced we will issue you with a credit or refund.
All products purchased from our website are checked for defects and quality before shipment. If your items does have a defect please Contact Us by filling out our form to discuss potential problem solving and always prior to returning any items. Please be sure to include details including your Invoice / Order Number and an explanation of your issue.
Please retain broken parcel/s (and packaging) until authorised by us, as they may be required by our courier or third party provider.
Cost of returns
Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.
Conditions for returns
The following conditions are required to be met in order for any items to be accepted for return:
- Requests for credits or returns must be made within 7 days of delivery of goods.
- All goods to be returned, whether defective, incorrectly sent or otherwise, must be authorised by a Wellbeing Tribe.
- Goods must be returned to Wellbeing Tribe and received within 14 days of delivery, unless otherwise approved by the Wellbeing Tribe team
- Goods must be in original packaging, unopened, and not used. Internal packaging must not show evidence of tampering in any manner.
- Goods must be properly and securely packed in a strong box for return and it is the customer’s responsibility to ensure the goods are received by Wellbeing Tribe.
- Unless otherwise agreed, the customer is responsible for all shipping costs for sending the items back to us. Shipping costs are non-refundable.
- Sale, clearance or Monthly Special items are non refundable or returnable for any reason.
- Gift cards are not eligible for returns or refunds
We reserve the right to refuse any returned items if the items do not comply to our returns policy. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. We strongly suggest you send your returns using a traceable method.
Unfortunately without the goods we cannot issue an exchange or refund.
Refunds & Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your return and to confirm if the refund is valid. Once approved your refund or exchange will be processed. For refunds a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds
If you have not received a refund, first check your bank account. Then contact your credit card company / bank as it may take some time before your refund appears in your account. If you have still not received your refund, please contact us via the Contact Us form.
Updated: October 2020